The New Year is upon us and with the start of 2018, come new trends that will revolutionise how we engage with employees, reach out to customers and expand online visibility.
Through cloud technology, artificial intelligence and responsive channels, technology has already affected how companies utilise digital devices to communicate with internal and external audiences.
As we embrace the New Year, we look at what trends are set to further change your communications channels and how to prepare your workforce for the takeover.
Read about the top three digital trends:
Chatbots are virtual assistants animated by artificial intelligence intended to deliver real-time answers to customers. Global tech business, Oracle, found that 80% of brands expect to use them for customer interaction by 2020. One such system which combines AI technology with data is IBM Watson. A supercomputer with combined data storage of over 200 million pages of information processed against six million logic rules, the software can analyse the relevant information and make recommendations in real time.
In action: Fukoku Mutual Life Insurance in Japan replaced 30 employees with the AI system, believing it would increase productivity by 30% and see a return on its investment in less than two years.
Mass personalisation is the act of creating campaigns or websites targeted to specific audience’s history. It enables recipients to focus on what’s relevant to them at the time it matters. For organisations, it allows them to micro-target individuals or groups; giving them relevant information that affects their specific role as and when needed.
In action:Last year Virgin Group introduced the next generation in engagement software. Virgin Pulse Hub, a dynamic engagement and communication portal connects employees with relevant HR and benefits tools, programs and information. It enables administrators to segment messages across a variety of factors, including age, location and health risk factors; delivering them in ways that resonate with employee populations.
Remote workforces are when employees work outside the ‘traditional’ office environment. With over 96 million workers using mobile devices to do their jobs, companies are fast discovering the overall benefits of employing staff remotely.
In action: Buffer, a social media schedule platform company has more than 80 employees working in several different countries. ‘Courtney Seiter, Buffer’s Inclusivity Catalyst, shares that instead of having a hybrid remote and on-site environment, Buffer “does everything 100% remote first to create that feeling of inclusivity and equality across the board.”’
As we begin the new year, preparation can ensure a stress-free agenda. Develop a plan for 2018 by encompassing tactics which can help improve and strengthen key elements of the business. Utilise the five key areas when developing your strategy for the coming year, helping provide practical solutions in a short space of time:
A great employer brand is one that both customers and staff will want to be a part of. Review how it is currently perceived and how it can be improved forecasting key milestones to improve your employer brand. Think about the attractiveness of the company, the core message and culture you have built.
Consider factors which may affect your business, staff and your customers. Think about the up and coming digital trends; would they improve efficiency, increase online visibility or reduce costs? Use this time to research key events which may affect audiences such as GDPR or Brexit, helping address potential risks to your business.
Use the New Year to explore new marketing tactics, thinking about mass personalisation, social channels and networking events. Consider new products or services or even reinventing how you package them up. Encourage staff to feed ideas for economic growth and provide incentives for internal contributions.
Carry out a financial review of current costs and identify if you’re getting value for money or if costs could be better used elsewhere. Do you have a bonus scheme in place for employees? Assess how best to deliver these and what the bonuses are measured on including performance, sales or time of servitude.
A comms audit can help identify which channels work; identify common weaknesses and measure the overall effectiveness. Assess who you are communicating with, internally and externally, how you could improve the comms channel and the best medium to adapt to deliver key messages.
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At ClearVoice Comms, we are experts in delivering business and communication strategies that inspire your people and transform your business. We influence change through the power of communication to improve your company’s performance. For more information on strategy preparation and internal communication, call or email us today and let us show you how the power of communication can change your business.